Manchester, UK - A Centre of Excellence for Business Process Outsourcing

Manchester's competitive cost base and large sustainable pool of labour, with its technical, language and customer service skills, has already attracted global companies to establish their operations here. This incorporates UK and regional HQs, shared service centres, back and middle office functions as well as customer service centres.

Global companies with HQ operations in Manchester include: Siemens, PZ Cussons and Aegis. Shared service centre operations are represented by companies such as Kelloggs', Marks & Spencer, Sainsbury's, Chemtura and SPX.

Manchester also has a strong base of outsourcers including: Serco Global Services, Capita, Fujitsu, IBM and Cap Gemini. Manchester has the largest travel-to-work area of any conurbation in the UK outside of London - a workforce population of over 7 million people within one hour's drive. The large pool of labour means that wage costs remain competitive, with Manchester providing a cost saving of 30% over London.

Manchester's cosmopolitan base means that multi-lingual skills are readily available. The city also has one of the largest student populations in Europe, totalling over 100,000. This provides easy access to a highly skilled, flexible workforce that can accommodate shift work and 24hr operations over 365 days of the year.

With over 190 direct flight destinations worldwide served from Manchester Airport, the city is an ideal location from which to access international clients. There are direct flights to most major European capitals, seven major US cities, the United Arab Emirates and Asia. The excellent rail infrastructure means that almost every UK city can be visited for a day's business with a return trip the same day. London is only just over two hours away and is served by three direct trains an hour.

Our track-record

"Manchester is the best connected city outside of London. It has the largest student population in Europe and that really gives us access to a lot of people that we need and that work in our industry, and everything in the city is within a five mile radius. There are also 20 different language communities right here in the city and we can easily tap into that pool; we didn't come across that in any other city in UK and Ireland." Sudhir Agarwal - Aegis President of Global M&A and Strategic Initiatives.

"Manchester has a real pull for businesses to come and set up here. It's a great base from which to service the north of England, with a good mix of sectors, combined with transport links and next generation internet, providing the infrastructure to attract new business." David Emery, IBM Vice President for General Business North.

MIDAS - Manchester's inward investment agency

MIDAS is Manchester's inward investment agency and its specialist team offers a range of free, impartial and bespoke services to businesses looking to set up or expand in Manchester. We have a reputation for understanding diverse business needs and can make your relocation or expansion into Manchester as smooth and simple as possible.

Our services will save you money, time and effort and will enhance your project with the expert knowledge and local intelligence that will result in your operation being speedily and effectively established in Manchester.

Free support to help you expand your business

Free services available include:

  • Research support
  • Property solutions
  • Access to industry networks
  • Relocation advice and assistance
  • Recruitment advice
  • Post-move support

We can:

  • Become your long-term partner once located in Manchester, offering an introduction service to cluster support, supply chain and specialist regulatory advice
  • Provide assistance in building the business case for a location decision including gathering research market intelligence, cost analysis and research on local opportunities

Get in touch with the business development team today to see how MIDAS can help your business grow.

Contact Details

MIDAS - Manchester’s Investment Agency
Warren Bruce Court
Warren Bruce Road
Trafford Park
United Kingdom
Contact: Susie Roberts - Business Development Manager
+44 161 875 2255 (Susie Roberts)
[email protected]
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